Q1: What if I forget my password?
A: You can click "Forgot Password" on the login page to reset your password via verification code sent to your registered phone number or email. If you cannot receive the verification code, please contact customer service for manual processing.
Q2: How to handle payment failure?
A: Payment failure may be caused by network issues, insufficient balance, bank card limits, etc. We suggest: 1) Check network connection; 2) Confirm sufficient account balance; 3) Contact your bank to confirm limits; 4) Try changing payment method. If the problem persists, please contact customer service and provide the order number.
Q3: How to modify personal information?
A: After logging in, go to "My" page and click "Personal Profile" to modify nickname, avatar, etc. Some information (such as phone number, ID number) cannot be modified by yourself for security reasons. Please contact customer service if you need to modify them.
Q4: Order status not updated for a long time?
A: Normally, order status will be updated in real-time. If there is a delay, it may be a system synchronization issue. We suggest: 1) Log out and log back in to check; 2) Clear cache and try again; 3) Wait 5-10 minutes and check. If not updated after 30 minutes, please contact customer service.
Q5: App crashes or cannot open?
A: Please try the following: 1) Check if phone storage space is sufficient; 2) Close other background apps; 3) Restart phone; 4) Uninstall and reinstall (remember to backup important data first). If the problem persists, please tell us your phone model and system version for further assistance.
Q6: How to apply for a refund?
A: Orders that meet refund conditions can submit refund applications on the "My Orders" page. We will review within 1-3 working days, and upon approval, the amount will be returned via the original payment method. Please refer to the "User Agreement" for specific refund policies.
In the process of providing technical support, we may have access to your personal information. We solemnly promise:
This technical support description may be updated according to business development and changes in laws and regulations without prior notice. Please refer to the official release for the latest version.
The right of interpretation of this description belongs to our company. In case of disputes, the relevant agreement signed by both parties shall prevail.